clones/Froxlor
1
0
Fork 0
mirror of https://github.com/Froxlor/Froxlor.git synced 2024-09-21 18:37:30 +00:00
Code Issues Packages Projects Releases Wiki Activity
40d68df86b
Froxlor/admin_tickets.php
Andreas Burchert (scarya) d589b77ae0 Fixed that every support ticket could be accessed by every customer and admin, fixes #1037 
Signed-off-by: Andreas Burchert (scarya) <scarya@froxlor.org>
2012-02-27 19:09:55 +01:00

858 lines
30 KiB
PHP
Raw Blame History

<?php
/**
* This file is part of the Froxlor project.
* Copyright (c) 2003-2009 the SysCP Team (see authors).
* Copyright (c) 2010 the Froxlor Team (see authors).
*
* For the full copyright and license information, please view the COPYING
* file that was distributed with this source code. You can also view the
* COPYING file online at http://files.froxlor.org/misc/COPYING.txt
*
* @copyright (c) the authors
* @author Florian Lippert <flo@syscp.org> (2003-2009)
* @author Froxlor team <team@froxlor.org> (2010-)
* @license GPLv2 http://files.froxlor.org/misc/COPYING.txt
* @package Panel
*
*/
define('AREA', 'admin');
/**
* Include our init.php, which manages Sessions, Language etc.
*/
require ("./lib/init.php");
if(isset($_POST['id']))
{
$id = intval($_POST['id']);
}
elseif(isset($_GET['id']))
{
$id = intval($_GET['id']);
if (!$userinfo['customers_see_all']) {
/*
* Check if the current user is allowed to see the current ticket.
*/
$sql = "SELECT `id` FROM `panel_tickets` WHERE `id` = '".$id."' AND `adminid` = '".$userinfo['admindid']."'";
$result = $db->query_first($sql);
if ($result == null) {
// no rights to see the requested ticket
standard_error(array('ticketnotaccessible'));
}
}
}
if($page == 'tickets'
&& $userinfo['customers'] != '0')
{
// Let's see how many customers we have
$countcustomers = $db->query_first("SELECT COUNT(`customerid`) as `countcustomers` FROM `" . TABLE_PANEL_CUSTOMERS . "` " . ($userinfo['customers_see_all'] ? '' : " WHERE `adminid` = '" . (int)$userinfo['adminid'] . "' ") . "");
$countcustomers = (int)$countcustomers['countcustomers'];
if($action == '')
{
$log->logAction(ADM_ACTION, LOG_NOTICE, "viewed admin_tickets");
$fields = array(
'status' => $lng['ticket']['status'],
'priority' => $lng['ticket']['priority'],
'lastchange' => $lng['ticket']['lastchange'],
'ticket_answers' => $lng['ticket']['ticket_answers'],
'subject' => $lng['ticket']['subject'],
'lastreplier' => $lng['ticket']['lastreplier']
);
$paging = new paging($userinfo, $db, TABLE_PANEL_TICKETS, $fields, $settings['panel']['paging'], $settings['panel']['natsorting']);
$paging->sortfield = 'lastchange';
$paging->sortorder = 'desc';
$result = $db->query('SELECT `main`.`id`, `main`.`customerid`, (SELECT COUNT(`sub`.`id`) FROM `' . TABLE_PANEL_TICKETS . '` `sub` WHERE `sub`.`answerto` = `main`.`id`) as `ticket_answers`, `main`.`lastchange`, `main`.`subject`, `main`.`status`, `main`.`lastreplier`, `main`.`priority` FROM `' . TABLE_PANEL_TICKETS . '` as `main` WHERE `main`.`answerto` = "0" AND `archived` = "0" ' . ($userinfo['customers_see_all'] ? '' : ' AND `adminid` = "' . (int)$userinfo['adminid'] . '"') . $paging->getSqlWhere(true) . " " . $paging->getSqlOrderBy() . " " . $paging->getSqlLimit());
$paging->setEntries($db->num_rows($result));
$sortcode = $paging->getHtmlSortCode($lng);
$arrowcode = $paging->getHtmlArrowCode($filename . '?page=' . $page . '&s=' . $s);
$searchcode = $paging->getHtmlSearchCode($lng);
$pagingcode = $paging->getHtmlPagingCode($filename . '?page=' . $page . '&s=' . $s);
$ctickets = array();
while($row = $db->fetch_array($result))
{
if(!isset($ctickets[$row['customerid']])
|| !is_array($ctickets[$row['customerid']]))
{
$ctickets[$row['customerid']] = array();
}
$ctickets[$row['customerid']][$row['id']] = $row;
}
if($paging->sortfield == 'customerid'
&& $paging->sortorder == 'desc')
{
krsort($ctickets);
}
else
{
ksort($ctickets);
}
$i = 0;
$count = 0;
$tickets_count = 0;
$tickets = '';
foreach($ctickets as $cid => $ticketrows)
{
$_cid = 0;
foreach($ticketrows as $row)
{
if($paging->checkDisplay($i))
{
$row = htmlentities_array($row);
$row['lastchange'] = date("d.m.y H:i", $row['lastchange']);
if($_cid != $row['customerid'])
{
$cid = $row['customerid'];
$usr = $db->query_first('SELECT `firstname`, `name`, `company`, `loginname` FROM `' . TABLE_PANEL_CUSTOMERS . '`
WHERE `customerid` = "' . (int)$cid . '"');
if(isset($usr['loginname'])) {
$customer = getCorrectFullUserDetails($usr) . ' (' . $usr['loginname'] . ')';
//$customer = $usr['firstname'] . " " . $usr['name'] . " (" . $usr['loginname'] . ")";
} else {
$customer = $lng['ticket']['nonexistingcustomer'];
}
eval("\$tickets.=\"" . getTemplate("tickets/tickets_customer") . "\";");
}
$tickets_count++;
if($row['status'] >= 0
&& $row['status'] <= 2)
{
$reopen = 0;
}
else
{
$reopen = 1;
}
$row['status'] = ticket::getStatusText($lng, $row['status']);
$row['priority'] = ticket::getPriorityText($lng, $row['priority']);
if($row['lastreplier'] == '1')
{
$row['lastreplier'] = $lng['ticket']['staff'];
$cananswer = 0;
}
else
{
$row['lastreplier'] = $lng['ticket']['customer'];
$cananswer = 1;
}
$row['subject'] = html_entity_decode($row['subject']);
if(strlen($row['subject']) > 20)
{
$row['subject'] = substr($row['subject'], 0, 17) . '...';
}
eval("\$tickets.=\"" . getTemplate("tickets/tickets_tickets") . "\";");
$count++;
$_cid = $row['customerid'];
}
}
$i++;
}
eval("echo \"" . getTemplate("tickets/tickets") . "\";");
}
elseif($action == 'new')
{
if($userinfo['tickets_used'] < $userinfo['tickets']
|| $userinfo['tickets'] == '-1')
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$newticket = ticket::getInstanceOf($userinfo, $db, $settings, -1);
$newticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$newticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$newticket->Set('category', validate($_POST['category'], 'category'), true, false);
$newticket->Set('customer', (int)$_POST['customer'], true, false);
$newticket->Set('message', validate(htmlentities(str_replace("\r\n", "\n", $_POST['message'])), 'message', '/^[^\0]*$/'), true, false);
if($newticket->Get('subject') == null)
{
standard_error(array('stringisempty', 'mysubject'));
}
elseif($newticket->Get('message') == null)
{
standard_error(array('stringisempty', 'mymessage'));
}
else
{
$now = time();
$newticket->Set('admin', $userinfo['adminid'], true, true);
$newticket->Set('dt', $now, true, true);
$newticket->Set('lastchange', $now, true, true);
$newticket->Set('ip', $_SERVER['REMOTE_ADDR'], true, true);
$newticket->Set('status', '0', true, true);
$newticket->Set('lastreplier', '1', true, true);
$newticket->Set('by', '1', true, true);
$newticket->Insert();
$newticket->sendMail((int)$newticket->Get('customer'), 'new_ticket_by_staff_subject', $lng['mails']['new_ticket_by_staff']['subject'], 'new_ticket_by_staff_mailbody', $lng['mails']['new_ticket_by_staff']['mailbody']);
$log->logAction(ADM_ACTION, LOG_NOTICE, "opened a new ticket for customer #" . $newticket->Get('customer') . " - '" . $newticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
}
else
{
$categories = '';
$result = $db->query_first('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '` WHERE `adminid` = "' . $userinfo['adminid'] . '" ORDER BY `logicalorder`, `name` ASC');
if(isset($result['name'])
&& $result['name'] != '')
{
$result2 = $db->query('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '` WHERE `adminid` = "' . $userinfo['adminid'] . '" ORDER BY `logicalorder`, `name` ASC');
while($row = $db->fetch_array($result2))
{
$categories.= makeoption($row['name'], $row['id']);
}
}
else
{
$categories = makeoption($lng['ticket']['no_cat'], '0');
}
$customers = '';
$result_customers = $db->query("SELECT `customerid`, `loginname`, `name`, `firstname`, `company` FROM `" . TABLE_PANEL_CUSTOMERS . "` " . ($userinfo['customers_see_all'] ? '' : " WHERE `adminid` = '" . (int)$userinfo['adminid'] . "' ") . " ORDER BY `name` ASC");
while($row_customer = $db->fetch_array($result_customers))
{
$customers.= makeoption(getCorrectFullUserDetails($row_customer) . ' (' . $row_customer['loginname'] . ')', $row_customer['customerid']);
}
$priorities = makeoption($lng['ticket']['high'], '1', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['normal'], '2', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['low'], '3', $settings['ticket']['default_priority']);
$ticket_new_data = include_once dirname(__FILE__).'/lib/formfields/admin/tickets/formfield.ticket_new.php';
$ticket_new_form = htmlform::genHTMLForm($ticket_new_data);
$title = $ticket_new_data['ticket_new']['title'];
$image = $ticket_new_data['ticket_new']['image'];
eval("echo \"" . getTemplate("tickets/tickets_new") . "\";");
}
}
else
{
standard_error('nomoreticketsavailable');
}
}
elseif($action == 'answer'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$replyticket = ticket::getInstanceOf($userinfo, $db, $settings, -1);
$replyticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$replyticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$replyticket->Set('message', validate(htmlentities(str_replace("\r\n", "\n", $_POST['message'])), 'message', '/^[^\0]*$/'), true, false);
if($replyticket->Get('message') == null)
{
standard_error(array('stringisempty', 'mymessage'));
}
else
{
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$replyticket->Set('customerid', $mainticket->Get('customer'), true, true);
$replyticket->Set('lastchange', $now, true, true);
$replyticket->Set('ip', $_SERVER['REMOTE_ADDR'], true, true);
$replyticket->Set('status', '1', true, true);
$replyticket->Set('answerto', (int)$id, true, false);
$replyticket->Set('by', '1', true, true);
$replyticket->Insert();
// Update priority if changed
if($replyticket->Get('priority') != $mainticket->Get('priority'))
{
$mainticket->Set('priority', $replyticket->Get('priority'), true);
}
$mainticket->Set('lastchange', $now);
$mainticket->Set('lastreplier', '1');
$mainticket->Set('status', '2');
$mainticket->Update();
$mainticket->sendMail((int)$mainticket->Get('customer'), 'new_reply_ticket_by_staff_subject', $lng['mails']['new_reply_ticket_by_staff']['subject'], 'new_reply_ticket_by_staff_mailbody', $lng['mails']['new_reply_ticket_by_staff']['mailbody']);
$log->logAction(ADM_ACTION, LOG_NOTICE, "answered ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
}
else
{
$ticket_replies = '';
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$dt = date("d.m.Y H:i\h", $mainticket->Get('dt'));
$status = ticket::getStatusText($lng, $mainticket->Get('status'));
if($mainticket->Get('status') >= 0
&& $mainticket->Get('status') <= 2)
{
$isclosed = 0;
}
else
{
$isclosed = 1;
}
if($mainticket->Get('by') == '1')
{
$by = $lng['ticket']['staff'];
}
else
{
$by = $lng['ticket']['customer'];
}
$subject = $mainticket->Get('subject');
$message = $mainticket->Get('message');
eval("\$ticket_replies.=\"" . getTemplate("tickets/tickets_tickets_main") . "\";");
$result = $db->query('SELECT `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `id`="' . (int)$mainticket->Get('category') . '"');
$row = $db->fetch_array($result);
$andere = $db->query('SELECT * FROM `' . TABLE_PANEL_TICKETS . '` WHERE `answerto`="' . (int)$id . '" ORDER BY `lastchange` ASC');
while($row2 = $db->fetch_array($andere))
{
$subticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$row2['id']);
$lastchange = date("d.m.Y H:i\h", $subticket->Get('lastchange'));
if($subticket->Get('by') == '1')
{
$by = $lng['ticket']['staff'];
}
else
{
$by = $lng['ticket']['customer'];
}
$subject = $subticket->Get('subject');
$message = $subticket->Get('message');
eval("\$ticket_replies.=\"" . getTemplate("tickets/tickets_tickets_list") . "\";");
}
$priorities = makeoption($lng['ticket']['high'], '1', $mainticket->Get('priority'), true, true);
$priorities.= makeoption($lng['ticket']['normal'], '2', $mainticket->Get('priority'), true, true);
$priorities.= makeoption($lng['ticket']['low'], '3', $mainticket->Get('priority'), true, true);
$subject = $mainticket->Get('subject');
$ticket_replies_count = $db->num_rows($andere) + 1;
// don't forget the main-ticket!
$ticket_reply_data = include_once dirname(__FILE__).'/lib/formfields/admin/tickets/formfield.ticket_reply.php';
$ticket_reply_form = htmlform::genHTMLForm($ticket_reply_data);
$title = $ticket_reply_data['ticket_reply']['title'];
$image = $ticket_reply_data['ticket_reply']['image'];
eval("echo \"" . getTemplate("tickets/tickets_reply") . "\";");
}
}
elseif($action == 'close'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '1', true, true);
$mainticket->Set('status', '3', true, true);
$mainticket->Update();
$log->logAction(ADM_ACTION, LOG_NOTICE, "closed ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
else
{
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
ask_yesno('ticket_reallyclose', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
}
elseif($action == 'reopen'
&& $id != 0)
{
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '1', true, true);
$mainticket->Set('status', '0', true, true);
$mainticket->Update();
$log->logAction(ADM_ACTION, LOG_NOTICE, "reopened ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
elseif($action == 'archive'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '1', true, true);
$mainticket->Set('status', '3', true, true);
$mainticket->Update();
$mainticket->Archive();
$log->logAction(ADM_ACTION, LOG_NOTICE, "archived ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
else
{
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
ask_yesno('ticket_reallyarchive', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
}
elseif($action == 'delete'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$log->logAction(ADM_ACTION, LOG_INFO, "deleted ticket '" . $mainticket->Get('subject') . "'");
$mainticket->Delete();
redirectTo($filename, Array('page' => $page, 's' => $s));
}
else
{
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
ask_yesno('ticket_reallydelete', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
}
}
elseif($page == 'categories'
&& $userinfo['customers'] != '0')
{
if($action == '')
{
$log->logAction(ADM_ACTION, LOG_NOTICE, "viewed admin_tickets::categories");
$fields = array(
'name' => $lng['ticket']['category'],
'logicalorder' => $lng['ticket']['logicalorder']
);
$paging = new paging($userinfo, $db, TABLE_PANEL_TICKET_CATS, $fields, $settings['panel']['paging'], $settings['panel']['natsorting']);
$result = $db->query("SELECT `main`.`id`, `main`.`name`, `main`.`logicalorder`, (
SELECT COUNT(`sub`.`id`) FROM `" . TABLE_PANEL_TICKETS . "` `sub`
WHERE `sub`.`category` = `main`.`id`
AND `sub`.`answerto` = '0' AND `sub`.`adminid` = '" . $userinfo['adminid'] . "')
as `ticketcount`, (
SELECT COUNT(`sub2`.`id`) FROM `" . TABLE_PANEL_TICKETS . "` `sub2`
WHERE `sub2`.`category` = `main`.`id`
AND `sub2`.`answerto` = '0'
AND (`sub2`.`status` = '0' OR `sub2`.`status` = '1' OR `sub2`.`status` = '2')
AND `sub2`.`adminid` = '" . $userinfo['adminid'] . "'
) as `ticketcountnotclosed`
FROM `" . TABLE_PANEL_TICKET_CATS . "` `main` WHERE `main`.`adminid` = '" . (int)$userinfo['adminid'] . "' " . $paging->getSqlWhere(true) . " " . $paging->getSqlOrderBy() . " " . $paging->getSqlLimit());
$paging->setEntries($db->num_rows($result));
$sortcode = $paging->getHtmlSortCode($lng);
$arrowcode = $paging->getHtmlArrowCode($filename . '?page=' . $page . '&s=' . $s);
$searchcode = $paging->getHtmlSearchCode($lng);
$pagingcode = $paging->getHtmlPagingCode($filename . '?page=' . $page . '&s=' . $s);
$i = 0;
$count = 0;
$ticketcategories = '';
$categories_count = $db->num_rows($result);
while($row = $db->fetch_array($result))
{
if($paging->checkDisplay($i))
{
$row = htmlentities_array($row);
$closedtickets_count = ($row['ticketcount'] - $row['ticketcountnotclosed']);
eval("\$ticketcategories.=\"" . getTemplate("tickets/tickets_categories") . "\";");
$count++;
}
$i++;
}
eval("echo \"" . getTemplate("tickets/categories") . "\";");
}
elseif($action == 'addcategory')
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$category = validate($_POST['category'], 'category');
$order = validate($_POST['logicalorder'], 'logicalorder');
if($order < 1 || $order >= 1000)
{
// use the latest available
$order = ticket::getHighestOrderNumber($db) + 1;
}
if($category == '')
{
standard_error(array('stringisempty', 'mycategory'));
}
else
{
ticket::addCategory($db, $category, $userinfo['adminid'], $order);
$log->logAction(ADM_ACTION, LOG_INFO, "added ticket-category '" . $category . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
}
else
{
$order = ticket::getHighestOrderNumber($db) + 1;
$category_new_data = include_once dirname(__FILE__).'/lib/formfields/admin/tickets/formfield.category_new.php';
$category_new_form = htmlform::genHTMLForm($category_new_data);
$title = $category_new_data['category_new']['title'];
$image = $category_new_data['category_new']['image'];
eval("echo \"" . getTemplate("tickets/tickets_newcategory") . "\";");
}
}
elseif($action == 'editcategory'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$category = validate($_POST['category'], 'category');
$order = validate($_POST['logicalorder'], 'logicalorder');
if($order < 1 || $order >= 1000)
{
$order = 1;
}
if($category == '')
{
standard_error(array('stringisempty', 'mycategory'));
}
else
{
ticket::editCategory($db, $category, $id, $order);
$log->logAction(ADM_ACTION, LOG_INFO, "edited ticket-category '" . $category . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
}
else
{
$row = $db->query_first('SELECT * FROM `' . TABLE_PANEL_TICKET_CATS . '` WHERE `id` = "' . (int)$id . '"');
$category_edit_data = include_once dirname(__FILE__).'/lib/formfields/admin/tickets/formfield.category_edit.php';
$category_edit_form = htmlform::genHTMLForm($category_edit_data);
$title = $category_edit_data['category_edit']['title'];
$image = $category_edit_data['category_edit']['image'];
eval("echo \"" . getTemplate("tickets/tickets_editcategory") . "\";");
}
}
elseif($action == 'deletecategory'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
if(ticket::deleteCategory($db, $id) == false)
{
standard_error('categoryhastickets');
}
$log->logAction(ADM_ACTION, LOG_INFO, "deleted ticket-category #" . $id);
redirectTo($filename, Array('page' => $page, 's' => $s));
}
else
{
$name = ticket::getCategoryName($db, $id);
ask_yesno('ticket_reallydeletecat', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $name);
}
}
}
elseif($page == 'archive'
&& $userinfo['customers'] != '0')
{
if($action == '')
{
$log->logAction(ADM_ACTION, LOG_NOTICE, "viewed admin_tickets::archive");
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$priority = array();
$categories = array();
$subject = validate($_POST['subject'], 'subject');
$priority[0] = isset($_POST['priority1']) ? $_POST['priority1'] : '';
$priority[1] = isset($_POST['priority2']) ? $_POST['priority2'] : '';
$priority[2] = isset($_POST['priority3']) ? $_POST['priority3'] : '';
$fromdate = validate($_POST['fromdate'], 'fromdate');
$todate = validate($_POST['todate'], 'todate');
$message = validate($_POST['message'], 'message');
$customer = validate($_POST['customer'], 'customer');
$cat = $db->query_first('SELECT COUNT(`id`) as `ccount` FROM `' . TABLE_PANEL_TICKET_CATS . '`');
for ($x = 0;$x < $cat['ccount'];$x++)
{
$categories[$x] = isset($_POST['category' . $x]) ? $_POST['category' . $x] : '';
}
$query = ticket::getArchiveSearchStatement($db, $subject, $priority, $fromdate, $todate, $message, $customer, $userinfo['adminid'], $categories);
$fields = array(
'lastchange' => $lng['ticket']['lastchange'],
'ticket_answers' => $lng['ticket']['ticket_answers'],
'subject' => $lng['ticket']['subject'],
'lastreplier' => $lng['ticket']['lastreplier'],
'priority' => $lng['ticket']['priority']
);
$paging = new paging($userinfo, $db, TABLE_PANEL_TICKETS, $fields, $settings['panel']['paging'], $settings['panel']['natsorting']);
$result = $db->query($query . $paging->getSqlWhere(true) . " " . $paging->getSqlOrderBy() . " " . $paging->getSqlLimit());
$sortcode = $paging->getHtmlSortCode($lng);
$arrowcode = $paging->getHtmlArrowCode($filename . '?page=' . $page . '&s=' . $s);
$searchcode = $paging->getHtmlSearchCode($lng);
$pagingcode = $paging->getHtmlPagingCode($filename . '?page=' . $page . '&s=' . $s);
$ctickets = array();
while($row = $db->fetch_array($result))
{
if(!isset($ctickets[$row['customerid']])
|| !is_array($ctickets[$row['customerid']]))
{
$ctickets[$row['customerid']] = array();
}
$ctickets[$row['customerid']][$row['id']] = $row;
}
if($paging->sortfield == 'customerid'
&& $paging->sortorder == 'desc')
{
krsort($ctickets);
}
else
{
ksort($ctickets);
}
$i = 0;
$count = 0;
$tickets_count = 0;
$tickets = '';
foreach($ctickets as $cid => $ticketrows)
{
if($paging->sortfield == 'lastchange'
&& $paging->sortorder == 'desc')
{
krsort($ticketrows);
}
else
{
ksort($ticketrows);
}
$_cid = 0;
foreach($ticketrows as $ticket)
{
if($paging->checkDisplay($i))
{
$ticket['lastchange'] = date("d.m.y H:i", $ticket['lastchange']);
if($_cid != $ticket['customerid'])
{
$cid = $ticket['customerid'];
$usr = $db->query_first('SELECT `firstname`, `name`, `company`, `loginname` FROM `' . TABLE_PANEL_CUSTOMERS . '`
WHERE `customerid` = "' . (int)$cid . '"');
if(isset($usr['loginname'])) {
$customer = getCorrectFullUserDetails($usr) . ' (' . $usr['loginname'] . ')';
} else {
$customer = $lng['ticket']['nonexistingcustomer'];
}
eval("\$tickets.=\"" . getTemplate("tickets/tickets_customer") . "\";");
}
$tickets_count++;
switch ($ticket['priority'])
{
case 1: $ticket['display'] = 'high';
break;
case 2: $ticket['display'] = 'normal';
break;
case 3: $ticket['display'] = 'low';
break;
default: $ticket['display'] = 'unknown';
}
$ticket['priority'] = ticket::getPriorityText($lng, $ticket['priority']);
if($ticket['lastreplier'] == '1')
{
$ticket['lastreplier'] = $lng['ticket']['staff'];
}
else
{
$ticket['lastreplier'] = $lng['ticket']['customer'];
}
if(strlen($ticket['subject']) > 20)
{
$ticket['subject'] = substr($ticket['subject'], 0, 17) . '...';
}
$ticket = htmlentities_array($ticket);
eval("\$tickets.=\"" . getTemplate("tickets/archived_tickets") . "\";");
$count++;
$_cid = $ticket['customerid'];
}
}
$i++;
}
eval("echo \"" . getTemplate("tickets/archivesearch") . "\";");
}
else
{
$archived = array();
$archived = ticket::getLastArchived($db, 6, $userinfo['adminid']);
$tickets = '';
if($archived !== false)
{
foreach($archived as $id => $ticket)
{
$ticket['lastchange'] = date("d.m.y H:i", $ticket['lastchange']);
$ticket['priority'] = ticket::getPriorityText($lng, $ticket['priority']);
if($ticket['lastreplier'] == '1')
{
$ticket['lastreplier'] = $lng['ticket']['staff'];
}
else
{
$ticket['lastreplier'] = $lng['ticket']['customer'];
}
if(strlen($ticket['subject']) > 20)
{
$ticket['subject'] = substr($ticket['subject'], 0, 17) . '...';
}
eval("\$tickets.=\"" . getTemplate("tickets/archived_tickets") . "\";");
}
}
$priorities_options = makecheckbox('priority1', $lng['ticket']['high'], '1');
$priorities_options.= makecheckbox('priority2', $lng['ticket']['normal'], '2');
$priorities_options.= makecheckbox('priority3', $lng['ticket']['low'], '3');
$category_options = '';
$ccount = 0;
$result = $db->query('SELECT * FROM `' . TABLE_PANEL_TICKET_CATS . '` ORDER BY `name` ASC');
while($row = $db->fetch_array($result))
{
$category_options.= makecheckbox('category' . $ccount, $row['name'], $row['id'], true);
$ccount++;
}
$customers = makeoption($lng['ticket']['nocustomer'], '-1', '-1');
$result_customers = $db->query("SELECT `customerid`, `loginname`, `name`, `firstname`, `company` FROM `" . TABLE_PANEL_CUSTOMERS . "` " . ($userinfo['customers_see_all'] ? '' : " WHERE `adminid` = '" . (int)$userinfo['adminid'] . "' ") . " ORDER BY `name` ASC");
while($row_customer = $db->fetch_array($result_customers))
{
$customers.= makeoption(getCorrectFullUserDetails($row_customer) . ' (' . $row_customer['loginname'] . ')', $row_customer['customerid']);
}
eval("echo \"" . getTemplate("tickets/archive") . "\";");
}
}
elseif($action == 'view'
&& $id != 0)
{
$log->logAction(ADM_ACTION, LOG_NOTICE, "viewed archived-ticket #" . $id);
$ticket_replies = '';
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$lastchange = date("d.m.Y H:i\h", $mainticket->Get('lastchange'));
$dt = date("d.m.Y H:i\h", $mainticket->Get('dt'));
$status = ticket::getStatusText($lng, $mainticket->Get('status'));
$isclosed = 1;
if($mainticket->Get('by') == '1')
{
$by = $lng['ticket']['staff'];
}
else
{
$by = $lng['ticket']['customer'];
}
$subject = htmlentities($mainticket->Get('subject'));
$message = htmlentities($mainticket->Get('message'));
eval("\$ticket_replies.=\"" . getTemplate("tickets/tickets_tickets_main") . "\";");
$result = $db->query('SELECT `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `id`="' . (int)$mainticket->Get('category') . '"');
$row = $db->fetch_array($result);
$andere = $db->query('SELECT * FROM `' . TABLE_PANEL_TICKETS . '` WHERE `answerto`="' . (int)$id . '"');
while($row2 = $db->fetch_array($andere))
{
$subticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$row2['id']);
$lastchange = date("d.m.Y H:i\h", $subticket->Get('lastchange'));
if($subticket->Get('by') == '1')
{
$by = $lng['ticket']['staff'];
}
else
{
$by = $lng['ticket']['customer'];
}
$subject = htmlentities($subticket->Get('subject'));
$message = htmlentities($subticket->Get('message'));
eval("\$ticket_replies.=\"" . getTemplate("tickets/tickets_tickets_list") . "\";");
}
$priorities = makeoption($lng['ticket']['high'], '1', htmlentities($mainticket->Get('priority')), true, true);
$priorities.= makeoption($lng['ticket']['normal'], '2', htmlentities($mainticket->Get('priority')), true, true);
$priorities.= makeoption($lng['ticket']['low'], '3', htmlentities($mainticket->Get('priority')), true, true);
$subject = htmlentities($mainticket->Get('subject'));
$ticket_replies_count = $db->num_rows($andere) + 1;
// don't forget the main-ticket!
eval("echo \"" . getTemplate("tickets/tickets_view") . "\";");
}
elseif($action == 'delete'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$log->logAction(ADM_ACTION, LOG_INFO, "deleted archived ticket '" . $mainticket->Get('subject') . "'");
$mainticket->Delete();
redirectTo($filename, Array('page' => $page, 's' => $s));
}
else
{
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
ask_yesno('ticket_reallydelete', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
}
}
?>
Reference in New Issue View Git Blame Copy Permalink